FAQ
Everything drivers and riders ask us about how HUM works, what's covered, and how to get started. Can't find your answer? Talk to us.
HUM is a private driving app that lets professional drivers offer insured private rides, set their own rates, and keep every dollar they charge, for a flat monthly subscription instead of a per-ride commission.
Yes. You set your own rate, and after you subscribe, every fare and every tip goes straight to you. HUM never takes a commission. Your only cost is a flat monthly subscription based on your vehicle type. See the plans on our Start Driving page.
Not your own. Your personal auto policy covers you when you're off the clock. The moment you log a ride in the HUM app, HUM's commercial policy covers you for that trip. For questions about your own personal policy, talk to your insurer. See full coverage details.
The moment a rider pays you off-app, your personal auto policy treats you as uninsured. That exclusion is standard in nearly every personal policy, and in many places off-app rides also break local for-hire rules. HUM closes both gaps: log the ride in the app and you're insured and compliant. You get the upside of private rides without putting your personal coverage at risk. Read more on coverage.
Of course. You can keep driving for Uber and Lyft as much as you want. HUM only runs when you have a private ride, so it fits alongside whatever else you're already doing. Nothing has to change to get started.
Your riders pay you directly: cash, card, Venmo, however you agree. Coverage doesn't depend on how you collect. It depends on the ride being logged in the app.
Yes — HUM runs on a flat monthly subscription based on your vehicle type, with no commissions ever. Your subscription is what enables you to offer private rides legally: coverage on every trip you log, your own rates, and 100% of every fare. See plans on our Start Driving page.
Nothing's wrong — enrollment and activation are two separate steps. After you enroll, we send your subscription link by text and email, and once you subscribe, our team activates your account and confirms when you're live. If you've already purchased a subscription and still can't log in, reach out to support and we'll get you set up: contact us.
HUM drivers average $51 per private ride, and many cut their driving hours roughly in half while holding the same income. Some have brought in $6,000 in as few as 100 trips. Your results depend on how you build your client base. See how it works.
Most standard four-door sedans, SUVs, and luxury vehicles qualify. Not sure about yours? Ask us.
If your state is one of the eight we're live in, then yes. HUM is available statewide, in every city and town, not just the major metros. So if you're anywhere in California, Arizona, Idaho, Florida, Tennessee, Georgia, Ohio, or Alabama, you're covered.
Join the waitlist and we'll notify you the day we launch near you. HUM is currently live statewide in California, Arizona, Idaho, Florida, Tennessee, Georgia, Ohio, and Alabama. See where HUM is available.
HUM connects you with professional, background-checked drivers you can actually keep. Find a driver you like, and you can ride with the same drivers regularly instead of getting a stranger every time.
Yes. Every trip completed in the HUM app is covered under HUM's commercial policy, and every driver is background-checked before their first ride.
That’s between you and your driver. They set a flat rate based on distance, vehicle type, and market, and you agree on it up front. No surge pricing, and you see the full fare before you confirm.
Yes, that's the whole point. Once you find a driver you click with, you arrange rides with them directly. Text them to set up your next trip or a regular schedule. The same trusted driver, not a different stranger every time.