Terms of Use

1. Contractual Relationship

These Terms of Use ("Terms") govern your access or use, from within the United States and its territories and possessions, of the applications, websites, content, products, and services (the "Services," as more fully defined below in Section 3) made available in the United States and its territories and possessions by HUM, Inc., a California corporation doing business as HUM Private Rides and HUM Rideshare, and its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "HUM"). PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND HUM.

In these Terms, the words "including" and "include" mean "including, but not limited to."

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. HUM may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

HUM may amend the Terms from time to time. Amendments will be effective upon HUM's posting of such updated Terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. If HUM changes these Terms after the date you first agreed to the Terms, you may reject any such change by providing HUM written notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. Written notice must be provided by email from the email address associated with your Account to: [email protected]. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to these Terms.

HUM's collection and use of personal information in connection with the Services is described in HUM's Privacy Statement located at www.humprivaterides.com/privacy-policy.

2. Arbitration Agreement

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against HUM on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against HUM, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against HUM by someone else.

Agreement to Binding Arbitration Between You and HUM.

You and HUM agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and HUM, and not in a court of law. Notwithstanding the foregoing, where you allege claims of sexual assault or sexual harassment occurring in connection with your use of the Services, you may elect to bring those claims in a court of competent jurisdiction instead of arbitration.

You acknowledge and agree that you and HUM are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and HUM otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and HUM each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

Rules and Governing Law.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA's Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.

The parties agree that the arbitrator ("Arbitrator"), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement. Notwithstanding any choice of law or other provision in the Terms, the parties agree that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), will govern its interpretation and enforcement. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement, then that issue shall be resolved under the laws of the State of California.

Process.

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the State of California and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.

Location and Procedure.

Unless you and HUM otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and HUM submit to the Arbitrator, unless you request a hearing or the Arbitrator determines that a hearing is necessary.

Arbitrator's Decision.

The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator's decision shall be final and binding on all parties. If you prevail in arbitration you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. HUM will not seek, and hereby waives all rights HUM may have under applicable law to recover attorneys' fees and expenses if HUM prevails in arbitration.

Fees.

Each party shall be responsible for its own AAA filing, administrative, and arbitrator fees as set forth in the AAA Rules. Each party shall bear its own costs and expenses in connection with any arbitration proceeding, including attorneys' fees, except as otherwise awarded by the Arbitrator in accordance with applicable law.

Severability and Survival.

If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance shall have no impact on the remainder of the Arbitration Agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration.

3. The Services

The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule transportation services and/or to purchase certain goods, including with third party providers of such services and goods under agreement with HUM or certain of HUM's affiliates ("Third Party Providers"). Unless otherwise agreed by HUM in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN TRANSPORTATION SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH HUM AS A PROVIDER OF TRANSPORTATION SERVICES OR AS A TRANSPORTATION CARRIER.

License.

Subject to your compliance with these Terms, HUM grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by HUM and HUM's licensors.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by HUM; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Ownership.

The Services and all rights therein are and shall remain HUM's property or the property of HUM's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner HUM's company names, logos, product and service names, trademarks or service marks or those of HUM's licensors.

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content that HUM does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. HUM does not endorse such third party services and content and in no event shall HUM be responsible or liable for any products or services of such third party providers.

4. Access and Use of the Services

User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 21 years of age to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to HUM certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by HUM. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by HUM in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 21. You may not authorize third parties to use your Account, and you may not allow persons under the age of 21 to receive transportation or other services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You may not in your access or use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide such proof.

Text Messaging and Telephone Calls.

You agree that HUM may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a HUM account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You may opt out of receiving text messages from HUM at any time by texting the word "STOP" using the mobile device that is receiving the messages, or by contacting HUM at [email protected].

User Provided Content.

HUM may, in HUM's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to HUM through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to HUM, you grant HUM a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by HUM in its sole discretion, whether or not such material may be protected by law. HUM may, but shall not be obligated to, review, monitor, or remove User Content, at HUM's sole discretion and at any time and for any reason, without notice to you.

5. Payment

You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). HUM will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.

All Charges and payments will be enabled by HUM using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that HUM may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by HUM.

HUM reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in HUM's sole discretion. You acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. HUM may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third Party Provider's behalf. After you have received services or goods through the Service, you will have the opportunity to rate your experience and leave additional feedback. Gratuities to Third Party Providers are voluntary and at your discretion.

Driver Subscription.

Access to and use of the HUM platform—including the HUM application, driver portal, dispatch tools, and any related technology—requires an active, paid monthly subscription ("Driver Subscription"). The following terms govern Driver Subscriptions:

Subscription Required for Platform Access

Use of the HUM application or any component of the HUM platform without a current, paid Driver Subscription is strictly prohibited. Drivers operating without an active paid subscription:

• Are not authorized to access or use the HUM platform in any capacity;
• Do not receive the benefits of a paid subscriber, including but not limited to TNC insurance coverage facilitated through HUM, dispatch access, compliance support, or any other platform services;
• Have no right to represent themselves as HUM drivers or to imply any affiliation with HUM;
• Are subject to immediate removal from the platform and may be subject to legal action for unauthorized use.

HUM's facilitation of TNC insurance coverage, compliance infrastructure, and platform access is contingent solely upon maintaining an active, paid subscription in good standing. No subscription means no coverage, no access, and no platform rights.

Subscription Fees and Pricing

Subscription fees are charged on a monthly basis. Current subscription pricing is available at www.humprivaterides.com. THE COST OF A DRIVER SUBSCRIPTION MAY CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. HUM reserves the right to change subscription fees, billing cycles, and pricing structures at any time and in its sole discretion. Your continued use of the platform following any fee change constitutes your acceptance of the revised pricing. It is your sole responsibility to review current pricing information at www.humprivaterides.com prior to each billing cycle.

Payment and Billing

Driver Subscription fees are billed automatically to the payment method on file in your Account on a recurring monthly basis. Failure to maintain a valid payment method on file, or failure of a payment to process for any reason, will result in immediate suspension of platform access pending resolution. HUM is not responsible for any loss of business, income, or opportunity arising from a lapse in subscription status due to payment failure.

Non-Refundable Fees

All subscription fees are non-refundable except as required by applicable law or as otherwise determined by HUM in its sole discretion. Partial-month periods are not prorated upon cancellation. Cancellation of a subscription takes effect at the end of the then-current billing cycle.

Suspension and Termination

HUM reserves the right to suspend or terminate a Driver Subscription at any time for violation of these Terms, failure to pay, or any conduct HUM determines, in its sole discretion, to be inconsistent with the safe and lawful operation of the platform. Upon suspension or termination, all platform access ceases immediately.

Prohibited Use of HUM Brand and Intellectual Property.

The HUM name, logos, trademarks, service marks, trade dress, and all related branding (collectively, "HUM Marks") are the exclusive intellectual property of HUM, Inc. The following restrictions apply to all users, including drivers:

• Use of the HUM Marks, HUM logo, or any reference to HUM or its affiliated brands (HUM Private Rides, HUM Rideshare) in any form—including on vehicles, uniforms, marketing materials, websites, social media, or any other medium—is strictly prohibited unless you hold an active, paid Driver Subscription in good standing AND have received prior written authorization from HUM.
• Any marketing, advertising, promotion, or referral activity that references HUM, implies affiliation with HUM, or uses HUM's branding to recruit passengers or drivers must be pre-approved in writing by HUM prior to use. Unauthorized use of HUM's name or brand for marketing or recruiting purposes is a material breach of these Terms.
• Drivers may not represent themselves as HUM employees, agents, or authorized representatives without express written authorization from HUM.
• Any unauthorized use of HUM Marks may result in immediate termination of your subscription and platform access, and HUM reserves all rights to pursue legal remedies including injunctive relief and damages.

To request authorization for marketing or branding use, contact HUM at [email protected] prior to any such use.

$5 Off HUM Ride Voucher.

You understand that you and HUM may distribute $5 ride discount coupons to promote ridership. You understand that this $5 discount will be deducted from the total cost of the fare collected and credited to the applicable account. You agree to honor passengers that may use the discount credit of $5.00.

Repair, Cleaning or Lost and Found Fees.

Passengers shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles and property resulting from use of the Services under their Account in excess of normal wear and tear. In the event that a Repair or Cleaning request is verified by HUM in HUM's reasonable discretion, HUM reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using the passenger's payment method on file. Such amounts will be transferred by HUM to the applicable Third Party Provider and are non-refundable.

6. Disclaimers; Limitation of Liability; Indemnity

Disclaimer.

The Services are provided "AS IS" and "AS AVAILABLE." HUM disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, HUM makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any services or goods requested through the use of the Services. HUM does not guarantee the quality, suitability, safety or ability of Third Party Providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

Limitation of Liability.

HUM shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Services, regardless of the negligence (either active, affirmative, sole, or concurrent) of HUM, even if HUM has been advised of the possibility of such damages.

HUM shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the Services or your inability to access or use the Services; or (ii) any transaction or relationship between you and any Third Party Provider, even if HUM has been advised of the possibility of such damages. HUM shall not be liable for delay or failure in performance resulting from causes beyond HUM's reasonable control.

The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

Indemnity.

You agree to indemnify and hold HUM and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) HUM's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

7. Other Provisions

Choice of Law.

These Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 2 or to any arbitrable disputes as defined therein. Instead, as described in Section 2, the Federal Arbitration Act shall apply to any such disputes.

Claims of Copyright Infringement.

Claims of copyright infringement should be sent to HUM's designated agent by email at [email protected].

Notice.

HUM may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to HUM at any time by email at [email protected]. For information regarding HUM's registered agent for service of process, please visit www.humprivaterides.com.

Contact.

For all inquiries, support requests, compliance questions, insurance matters, claims guidance, or any other correspondence related to these Terms or your use of the Services, please contact HUM at:

HUM, Inc.
DBA HUM Private Rides & HUM Rideshare
Email: [email protected]
Web: www.humprivaterides.com

8. Driver Qualification, Eligibility, and Operating Standards

The following standards apply to all drivers operating on the HUM platform. Compliance is a condition of maintaining an active Driver Subscription and platform access.

Driver Qualification / Eligibility

• Drivers must possess the required license to operate the vehicle.
• Drivers must have at least one year of total rideshare driving experience.
• Drivers must maintain an acceptable motor vehicle driving record (MVR).
• No drug- or alcohol-related violations, such as driving under the influence (DUI) or driving while intoxicated (DWI).
• No major violations in the last three years.
• Minor moving violations and at-fault collisions (combined): no more than three in the past three years; no more than two in the last 12 months.
• Drivers must be physically able to safely operate the vehicle without reasonable accommodations.
• Drivers must immediately report to HUM any license suspension, revocation, restriction, expiration, or any other change in license status that affects their legal ability to operate a vehicle. Drivers must cease driving immediately upon any such event and may not resume platform activity until their license is reinstated and HUM has confirmed eligibility.
• All new moving violations — whether received while on or off the HUM platform — must be reported to HUM in writing no later than the next business day following the violation. Failure to timely report a moving violation is grounds for immediate suspension or termination from the platform.
• Drivers must maintain continuous, valid auto insurance coverage meeting all applicable state minimum requirements, with no exclusions for business or rideshare use. Any lapse, cancellation, non-renewal, or material change in insurance coverage must be reported to HUM immediately and no later than 24 hours of the driver becoming aware of such change. Drivers whose insurance lapses or is cancelled must cease all platform activity immediately and may not resume until proof of reinstated, qualifying coverage is provided to and accepted by HUM.
• Management reserves the right to vary qualifications as needed due to unique situations.

Major Violations (Examples)

• Excessive speeding — 15 mph or more over the posted speed limit
• Racing or exhibition driving
• Careless/reckless/imprudent driving
• Attempting to elude a police officer
• Failure to stop/report an accident
• Making a false accident report
• Failure to stop for a school bus
• Vehicular homicide, manslaughter or assault resulting from a vehicle-related incident

Minor Violations / Accidents (Examples)

• Any moving violation not listed under major violations
• Non-moving violations are not typically counted but should be reviewed individually
• All accidents except: verifiable not-at-fault accidents, animal collisions, broken windshields

Distracted Driving — Phone Use

• Drivers are prohibited from making or receiving phone calls unless safely parked or it is an emergency.
• Drivers are prohibited from texting, browsing the internet, or interacting with social media while in motion, even hands-free.
• Drivers should limit other distracting activities while the vehicle is in motion, including eating, reading, reaching for objects and interacting with vehicle infotainment systems. Set up navigation, plug in your phone, and set up music before leaving.
• Drivers should be aware of the impact of over-the-counter drugs or prescribed medications on driving and follow all precautions, including not driving when impaired.
• Being under the influence of alcohol or a controlled substance is prohibited while operating a vehicle.
• Consumption of alcohol during working hours or within 4 hours prior to driving is prohibited.
• Possessing controlled substances or open containers of alcohol in a vehicle is prohibited.

Defensive Driving

• Maintain a safe speed, adjusting for traffic, road and weather conditions.
• Maintain a cushion of safety around your vehicle with an emphasis on proper following distance.
• A minimum of three seconds following distance is required for light vehicles.
• Allow tailgaters to pass.
• Stay out of the blind spots of other vehicles.
• Scan ahead to identify hazardous conditions and be prepared to stop.
• Yield the right-of-way of others.
• Anticipate unsafe actions of others. Cover your brake and be prepared to slow or stop.
• Be extremely cautious when driving around pedestrians and bicyclists.
• Limit lane changes and passing.
• Abide by all applicable authorities' guidance regarding extreme weather conditions.

Vehicle Inspections and Maintenance

• Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires. Monthly documented inspections are required using the HUM inspection form.
• Defects should be reported immediately and remedied. Drivers should not operate vehicles deemed unsafe until repairs are made.
• Drivers should ensure their vehicles are maintained in accordance with manufacturer's requirements.
• Drivers are responsible to address and remedy any vehicle recall by government agencies or manufacturers.

Additional Driver Rules and Responsibilities

• Seatbelt and shoulder harness use is required for all drivers and passengers.
• Drivers should adhere to all applicable local, state and federal traffic laws.
• Drivers are required to pay fines for any violations received while operating on the platform.
• Smoking is prohibited in vehicles.
• Drivers are required to attend all driver safety meetings and review safe driving materials provided by HUM.

Transportation of Minors

The safety of all passengers, including minors, is of the highest priority to HUM. The following rules govern the transportation of any person under the age of 18 ("minor"):

• Drivers may not transport a minor under any circumstances unless the minor is accompanied by an adult (age 21 or older) who is present in the vehicle for the entirety of the trip.
• Drivers may not accept a ride request where the passenger is or appears to be an unaccompanied minor. If a driver arrives at a pickup location and the only passenger present is a minor without an accompanying adult, the driver must decline the ride and report the incident to HUM at [email protected].
• Drivers may not allow a minor to ride in the front passenger seat if a rear seat is available.
• All applicable child passenger safety laws, including car seat and booster seat requirements, must be observed. It is the responsibility of the accompanying adult to provide any required child restraint equipment. Drivers must not transport a minor in violation of applicable child restraint laws.
• Drivers who become aware that a minor has been left unattended in a vehicle or at a pickup/drop-off location must contact HUM immediately and, if the situation presents a safety risk, contact 9-1-1.
• Violation of this section is grounds for immediate and permanent suspension from the HUM platform.

Driver Conduct Standards

HUM holds its drivers to the highest standards of professional conduct. Drivers represent the HUM brand and are expected to maintain a safe, respectful, and professional environment for all passengers at all times. The following standards are mandatory and non-negotiable:

Language and Communication

• The use of profanity, obscene language, vulgar expressions, or sexually suggestive language of any kind while operating on the HUM platform is strictly prohibited and will result in IMMEDIATE SUSPENSION from the HUM platform pending investigation.
• Lewd, harassing, threatening, intimidating, or discriminatory language directed at any passenger or third party is strictly prohibited and constitutes grounds for permanent termination from the platform.
• Drivers must communicate with passengers in a courteous, professional, and respectful manner at all times.

Physical Conduct

• Any physical contact with a passenger that is uninvited, unwanted, or sexual in nature is strictly prohibited and will result in immediate and permanent termination from the platform and may be reported to law enforcement.
• Lewd, indecent, or sexually suggestive acts or gestures while operating on the platform are strictly prohibited and constitute grounds for immediate and permanent termination.
• Drivers must not engage in any conduct that causes any passenger to feel unsafe, harassed, threatened, or uncomfortable.

Professionalism

• Drivers must maintain a professional demeanor throughout every trip, including during passenger pickup, the ride, and drop-off.
• Arguing with, belittling, mocking, or demeaning passengers in any manner is prohibited.
• Drivers must serve all passengers without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, or any other protected characteristic.

Suspension and Termination for Conduct Violations

HUM reserves the right to immediately suspend a driver from the platform upon any credible report or evidence of a conduct violation. Suspension is effective immediately upon HUM's determination and does not require prior notice to the driver. Following investigation:

• Violations involving profanity, obscene language, or lewd conduct will result in a minimum 30-day suspension and may result in permanent termination depending on severity and prior history.
• Violations involving physical misconduct, harassment, threats, or discrimination will result in immediate and permanent termination with no opportunity for reinstatement.
• HUM may report conduct violations to law enforcement where the conduct may constitute a criminal offense.

Drivers who believe a suspension has been issued in error may submit a written appeal to HUM at [email protected] within 5 business days of notice of suspension. HUM's decision on all conduct matters is final.

Roadway Emergency Stops

• Stopping along a roadway is dangerous and should only be done in an emergency, such as a breakdown.
• When possible, exit the roadway as soon as possible using your four-way flashers to warn other vehicles.
• If you must stop: move as far off the roadway as safely possible; try not to stop on a curve; turn on your emergency flashers and put out reflective safety triangles; do not work on your vehicle — have it towed to a safer location.

Accidents — Steps to Take

• Stop. Secure the scene. Turn off ignition. Do not smoke.
• Provide for immediate care. Call 9-1-1 if anyone involved needs emergency care. Do not move an injured person unless their life is in danger.
• Notify law enforcement as needed. Cooperate with the authorities.
• Collect all information. Take notes and pictures describing what happened before leaving the scene.
• Report all incidents to HUM as promptly as possible. Contact HUM at [email protected] or visit www.humprivaterides.com for current claims reporting guidance. If you are hospitalized or otherwise unable to reach out, focus on getting care — contact HUM when you are able.
• Do not take responsibility for what happened. Discuss what happened only with a police officer, your insurer, or your legal representative.

How to Report an Incident

For all accidents or incidents occurring while active on the HUM platform, contact HUM as soon as possible:

• Email: [email protected]
• Web: www.humprivaterides.com

HUM will provide guidance on next steps including insurer contact information applicable to your subscription and incident. In an emergency, call 9-1-1 first.

Driver Owned Vehicles

• Proof of vehicle ownership is required. A copy of the state registration card is adequate.
• The driver is responsible for all accidents occurring with their vehicle. HUM assumes no responsibility for any loss or damage to the driver's personally owned or leased vehicle or personal property. Drivers must provide and maintain current proof of personal auto insurance meeting the minimum requirements established by the applicable state in which the vehicle is operated. The insurance policy should include no exclusions for business use of the vehicle.
• Vehicles should be in good condition and less than 8 years of age and less than 150,000 miles.
• Vehicles should be maintained according to manufacturer guidelines and records of maintenance and repairs retained by the driver.
• Drivers are required to conduct a daily inspection of their vehicle with special emphasis on lights, turn signals, and tires.

HUM, Inc.  ·  DBA HUM Private Rides & HUM Rideshare  ·  A California Corporation
[email protected]  ·  www.humprivaterides.com
Terms of Use  ·  Effective March 29, 2026